Privacy Policy
Last updated: 14 October 2026
This policy describes how TrueFeast handles information in its customer food-ordering app and related delivery service. For privacy questions, contact safa92089@gmail.com.
Information used to provide the service
- Account information: your mobile number, authentication identifier and name, used for OTP sign-in, your profile and order communication.
- Delivery information: delivery address, selected map location, delivery instructions and contact details, used to find restaurants, calculate delivery distance and fulfil orders. If you grant location permission, device location can help you select your delivery address.
- Orders and payments: food items, quantities, prices, restaurant, order history, delivery status, payment method and payment or refund references, used to process orders, resolve payment issues and maintain transaction records.
- Technical information: device and app information, network information and notification tokens processed by the services supporting authentication, notifications, maps and service reliability.
- Support information: messages and information you choose to provide when requesting assistance.
If you choose a profile photo, the current profile screen reads your selected image to display it locally. That screen does not upload the selected image.
How information is shared
Relevant order and contact information is shared with the restaurant and delivery partner fulfilling your order. TrueFeast administrators access information needed for support, order management and settlement.
Google Firebase provides services such as authentication, database storage and notifications. Google Maps services support maps and location-related functions. Where Cashfree online payment is offered, Cashfree processes the payment information needed for that transaction. These providers may process technical identifiers and other information required to deliver their services.
Information may also be disclosed where required by applicable law or to investigate fraud and protect users and the service. Provider information is available in the Google Privacy Policy and Cashfree Privacy Policy.
Permissions and your choices
You can manage location, notification and photo-related permissions in your device settings. Turning off a permission can limit the corresponding feature. You can update your name and delivery details through available app controls or contact support for assistance.
Retention and deletion requests
Account information is retained while needed to provide your account and service. Order, payment and support records may need to be retained for accounting, disputes, fraud prevention or legal obligations. Records that are no longer needed for these purposes should be deleted or anonymised.
To request correction or deletion of your account and associated personal data, email safa92089@gmail.com with the subject “TrueFeast data request” and your registered mobile number. Do not send an OTP, password or card details. We may need to verify ownership before acting on a request and explain any records that must be retained.
Security
TrueFeast uses Firebase authentication and service access controls to help protect information. No electronic storage or transmission method can guarantee complete security. Keep your OTP private and contact support if you suspect unauthorised account access.
Changes and contact
Changes to this policy will be published on this page with a revised update date. Contact the TrueFeast team at safa92089@gmail.com for questions about this policy or your information.